Terms, Conditions, Rules, Regulations & House Etiquette

Please read carefully through the following T's & C's, House etiquette, rules & regulations.

  • Club Cocomo is a cashless business. Please note that we do accept Master and Visa credit & debit cards, (regrettably no cash accepted) for settling ALL extras on departure.
  • Club Cocomo is fully generator operated, however limited to restricted hours accordance to demand & high Loadshedding stages as economical not viable for a small business and prevent overheating of machine.
  • Booking essential & Subject to availability. Reservations only confirmed upon 100% deposit, payable upon booking.
  • Licensed Tiki Bar available, no beverages/alcohol/cooler bags to be brought onto premise - liquor Law of 1989 act 27. A hefty fine will apply should you not adhere to this term.
  • No self-catering. Food preparations by guests not allowed. Regrettably no Braai facilities.
  • Due to limited space, our allocated parking is restricted to one single vehicle stand per room only for guests who overnight at the guesthouse. Parking at own risk.
  • Club Cocomo is walking distance from the dam’s entrance & not on the water. Regrettably no Dam View.
  • Meals not included in rate. The onsite Beach Café ONLY serve breakfast with an A La Carte Menu to choose from. For Lunch/Dinner/any other meals, there are plenty of restaurants and take-outs available to be ordered in should you wish to stay in and not go out. They deliver to the guesthouse and we are more than willing to plate it, heat it and serve it to you with all necessary cutlery and crockery. Menu’s available onsite.
  • All (but one) rooms are on 1st floor taking the staircase.
  • Room Capacity: All rooms can accommodate TWO people only.
  • All rooms and inside public areas are non-smoking. By Law: Smoking designated to outdoor open areas only. This includes cigarettes, Hubbly-Bubbly’s, Hookah Pipes, E-cigarettes and vapes. Smoking penalty cleaning fine will be charged when smoking in rooms. Please close room doors when smoking on balcony.
  • Prices subject to change without prior notice & peak rates will be charged accordingly.
  • Please close all windows & doors while your air conditioner is in use.
  • Regrettably we no longer accept group bookings or functions over weekends. We offer a niche, boutique product - propositioning romantic packages more towards the romantic couples targeted market, a segment who is tending to connect with our tranquil layout & set-up. We do not offer any self-catering options. Situated in a residential area without an ideal entertainment area for groups.
  • Some independent travel agents and commissionable websites might have added commission or fees onto our rates or incorrect information. Club Cocomo takes no responsibility for any miss-communication or incorrect information provided by third parties / agent bookings / agent websites e.g Booking.com, Agoda, Lekkeslaap, Trivago, Hotels, Safarinow, sa-venues, etc. etc. which has not been booked directly with us. Please refer to our own domain website for accuracy.
  • Being situated in a residential area, we are obligated to consider and respect our neighbors and other guests – NO NOISE, Music, functions, private parties, group socials and/or braais, hooting, loud music from cars or shouting & heavy loud talking allowed. Offenders will be evicted. No abuse of alcohol. The occupant shall not cause or permit any disorderly conduct of whatsoever nature or permit any act, matter or thing in or about the same which shall constitute or cause a nuisance or any inconvenience to any occupant or employee. All Guests paid to enjoy Club Cocomo’s tranquility.
  • Unfortunately, we do not accept single night bookings over weekends with a minimum stay of 2 nights.
  • Right of admission reserved - No misbehavior allowed. Unruly behavior prohibited and will be evicted. Trespassers will be penalized.
  • Guests should also please understand that although we will always offer our best attempts to manage unruly guests, we cannot be held responsible for the misbehavior or disconcerting of other guests. It remains a challenge dealing with public whom we have not yet met before.
  • Arrival time: 2pm. Departure time: 10am (R100 per hour levied thereafter).
  • Rooms serviced daily 8am to 1pm - Please allow our household staff access to your room during these hours as regrettably no house-hold services available after 1pm.
  • Tiki-bar closes at 9pm. Guests desiring further socializing & entertainment thereafter are encouraged to enjoy one of the many lively pubs or restaurants close-by.
  • Privacy Policy & Cancellation policy applies. No Refunds whatsoever for whatever unforeseen circumstance or disgruntle or dissatisfied issue = such as in case of general power failure, water shortage, Jacuzzi bath failure, TV/decoder failure, air-conditioner failure, disturbance of other guests and/or any situation out of management’s control. We reserve the right to charge the full 100% total amount of booking value & all extras for the total reserved period. No Booking postponements/amendments will be accepted regrettably. Money is not transferrable or refundable.
  • Guests receive a set of keys & remote. In case of a lost set, R450 will be charged.
  • Please note that adults must accompany children at all times as an uncovered swimming pool, car port, stair cases and balconies are present onsite.
  • Please assure to take all belongings on departure. We take no responsibility for goods left behind / lost / damaged / stolen. Kindly make use of safes supplied in rooms for valuables. Club Cocomo and its management and/or employees are not responsible for the loss or destruction of or damage to any belongings of guests. Club Cocomo is not responsible for any theft, damage, loss or misfortune that may occur.
  • We are dependent on our service provider for WiFi. Should the service provider be down for whatsoever reason, kindly don’t keep us liable as it is a free service not charged for, out of our hands when not functioning fully.
  • Anyone causing damages/breakage/stains to or loss/shortage of Club Cocomo’s property (not limiting but including) furniture, fittings, equipment, Towels, Linen, blinds, curtains, carpets, décor, crockery & cutlery). Whether Malicious, caused deliberately or willfully, with the absolute intent to cause destruction or due to negligence, not adhering to our rules & policy, terms & conditions, due to carelessness & inattentiveness. In such a case of significant damage, the standard protocol is for the damage to be photograph, & witness statements from staff taken. A quote for the damage will be calculated (including the cost of not being able to rent out the room), & the guest will be charged. A guest’s rights in a case such as are limited, to pay or face possible legal consequences. NO BREAKAGES ARE TO BE REPLACED BY GUESTS PLEASE!
  • We regret that due to health regulations, pets are not allowed.
  • DSTV (satellite) hotel bouquet selected channels.
  • Please raise any concerns with us whilst occupying, offering a fair chance to assist with any discontent instead of timorously complaining publicly afterwards. We want you to be happy but won’t know if you don’t talk.
  • No amenities included in the price. Guests to supply own toiletries.
  • The night spa “Wish upon a star(fish)” is only available to guests accommodating with us overnight.
  • The economical rooms are unfortunately not feasible for romantic packages due to the limited size of rooms.
  • Use of Swimming pool strictly only for accommodating guests sleeping over, not for spa day visitors.
  • Please do not remove any of our decor as they form part of our special private collection and we would like to keep them complete.
  • The 5 Hours “Ja-maica-me-crazy” packages and the 3.5 Hours “Come Shellebrate” packages only available during the mornings as breakfast is included, and regrettably not changeable to Lunch or Dinner or any other meal. Breakfast ONLY.


Cancellation Policy 

Booking changes & date amendments will be dealt with an equivalent to cancellations.

We respectfully request guests not to put us in this position. We HATE to be unkind, but unfortunately, have to be strict as per the standard SA accommodation cancellation policy. As we are a small but popular company high in demand, we constantly show potential guests away, thus losing income when bookings should be cancelled, postponed or amended less than 1 month in advance. Should you be unable to fulfil your booking, you are welcome to inform us that you will be sending someone to our place. Policy applies, irrelevant of the booking date

  • Less than 30 days (1 month) prior to arrival: 100% charged for a total reserved period, including booking postponements or amendments - no refund. No Booking postponements will be accepted regrettably.
  • More than 30 days (1 month) prior to arrival: 50% charged for a total reserved period, refund 50%
  • In case of any refund, a R350 admin handling fee will be charged.
  • No Refunds after arrival will be considered whatsoever for whatever unforeseen circumstance or disgruntle or dissatisfied issue and guests will be responsible for the total booking amount as well as all extras of the entire booked period.


info@cocomo.co.za | +27 12 259 0303 | +27 76 704 67 98